All reservations made using www.flightjourney.online are subject to the following refund policies:
General Refund Policy
Most reservations made on www.flightjourney.online are non-refundable, unless mentioned otherwise on the booking page or in the confirmation email received after completing the booking process.
All customers automatically agree to these policies by making reservations with us. You can also confirm the refund policy of your reservation by calling our customer care.
Some airlines do not provide refunds for certain reservations; however, they might give a future credit equal to or less than the total amount paid at the time of booking.
The service fee portion is non-refundable. The service fee amount could be up to a maximum of GBP £30.00 for domestic flights and up to a maximum of GBP £50.00 for international flights.
Failure to arrive at the airport before the closure of check-in may result in a no-show. Such bookings are deemed completely non-refundable. There might be waivers given by the airline in such cases, but it is at the discretion of the airline.
Reservations are fully refundable if cancelled on the same date as of making the reservation.
In case of major schedule changes of more than 8 hours, you might be eligible for a full refund from the airlines.
In case of cancellation due to airlines changing flight schedules or natural calamity, you might be eligible for a full refund from the airlines.
Bookings made using discount vouchers, coupons, or credits are not eligible for cash refunds. They might be eligible for the same value of discount vouchers, coupons, or credits.
An email notification is sent to customers from us after a cancellation request is submitted. This notification does not automatically qualify you for a refund. It only provides you with an acknowledgment of your request and a tracking number.
There isn’t a fixed timeline for a refund to reflect back into your account (original form of payment). A procedure is followed to process refunds that vary with different suppliers (consolidators or wholesalers) or different airlines. After receiving your request, we have to work with consolidators or the airlines to generate refunds using waivers dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the airline, it may take additional time for this to appear on your credit card statement. Usually, it may take up to 60-90 days from receipt of your request to receiving credit on your statement.
Credit card transaction fees (usually 4%) are not refundable in all circumstances. This is deemed a post-booking charge that is not reversible by our merchants.
Refund charges or cancellation fees are charged on a per-person, per-ticket basis.